Alfa Romeo ranked No. 1 among premium brands in the latest J.D. Power Sales Satisfaction Index just two years after placing second to last.
The 50 biggest retail groups in Europe have ridden the past two years of inventory turmoil to new heights.
To turn around declining service department business, Cole Chevrolet-Buick-GMC in Bluefield, W.Va. focused on improving its processes, updating pricing and tracking performance on sales and profit metrics.
Used-vehicle prices are dropping, but models are likely to hold more value through at least 2025 than they did pre-pandemic, according to experts from J.D. Power and Black Book.
Dealers featured this week include Scott Quigley and Will Rogers, general manager and dealer principal of Chipola Ford in Marianna, Fla.; John Bommarito, dealer principal of Bommarito Buick-GMC in Ellisville, Mo.; Ed Lennon, dealer principal of Circle Infiniti in West Long Branch, N.J.; Doug Peppers, dealer principal of Peppers Toyota in Paris, Tenn.; the Greater Lehigh Valley Auto Dealers Association and All American Ford in Old Bridge, N.J.